Following the Workshop on SLA Governance for Service Providers, this Workshop will now focus on the Consumer Perspective.
The workshop will focus on developing mechanisms and structures for multi-provider SLAs, suitable for federated infrastructure and business services. Insights from the consumer perspective will be gathered to ensure their perspectives are integrated into the broader SLA Governance Framework developed in the FACIS project. The following topics will be discussed:
- Joint SLA Governance for Legal Considerations
In a federated environment where multiple service providers collaborate, complex legal requirements must be managed. The goal is to establish a Governance Framework that addresses these challenges. Discussions will focus on how SLAs can be legally harmonized and effectively structured to enable fair and transparent agreements between all involved parties.
- SLA Taxonomies, Operational Dependencies, and Monitoring
In addition to legal considerations, operational implementation will be addressed. The workshop participants will define SLA taxonomies that facilitate clear categorization and structuring of key performance indicators. Operational dependencies between providers will be examined, and strategies for monitoring service provision across multiple partners will be developed. The objective is to ensure transparent and reliable SLA monitoring, benefiting both providers and users.
The expected outcome is a common basis with service providers for uniform and effective management of SLAs that take into account both legal and operational requirements.
Registration & Coffee Objectives/Setting the scene Pitches by Attendees* Real-world success and failure stories – Practical examples highlighting: Discussion of Draft Paper „SLA Governance: Development of cooperative Service Level Agreements using a Governance Framework for Infrastructure and Service Providers” Lunch Break Breakout 1: Technical & Customer-focused Perspective on SLA Management in Multi-Cloud Provider settings Breakout 2: Legal Perspective Negotiating SLAs: Room for negotiations, dealing with trade-offs and internal approval/escalation rules Coffee Break Presentation of Findings Update on FACIS project activities: Digital Contracting Next Steps Agenda
09:30 - 10:00 10:00 - 10:30 10:30 - 11:15
11:15 - 12:00 12:00 - 13:00 13:00 - 14:30
13:00 - 14:30
14:30 - 15:00 15:00 - 15:45 15:45 - 16:15 16:15 - 16:30
*After successful registration, you will receive additional information about the attendee pitches. These pitches are designed to give participants the opportunity to share their perspectives on the topic of Joint SLA Governance, with a particular focus on current challenges, practical experiences, and best practices for managing SLAs in federated and multi-cloud environments.
Registration
Limited Seats: Early registration is recommended. Upon registration additional details will be provided.
Benefits of Participation
This presents a valuable opportunity to share expertise and define requirements for the future of joint SLA provisioning. Active participation in this collaborative effort will contribute to the development of a unified roadmap for SLA management in distributed and federated ecosystems. Additionally, key deliverables—including the SLA Governance Framework, SLA Sample Contracts, and automated SLA contracting—will be designed to align closely with participants internal objectives, ensuring mutual benefit.