Recording | Advancing Joint SLA Governance for Consumers & Service Providers

On 14 July 2025, FACIS brought together a diverse group of stakeholders for a Digital Roundtable focused on “Joint SLA Governance for Consumers and Service Providers.” This event followed the initial workshop held on 10 June 2025 in Frankfurt, where consumers and service providers were brought together.

Participants were invited to actively contribute by sharing their experiences, raising new requirements, and offering input on how joint SLA management could enhance cooperation between consumers and service providers through the FACIS framework.

Watch the session to gain valuable insights into the next phase of SLA governance!