FACIS (8ra) Next Generation SLA Management: SLA Governance Framework for Secure and Reliable Cross-Border Cloud Services
In the connected economy, companies rely on numerous providers – from cloud platforms and connectivity to edge devices. If one link in this chain fails, delays, losses, and compliance risks may arise. Traditional SLAs are too rigid and provider-specific.
The FACIS project under 8ra is developing the first common European framework for multi-provider SLA management, based on standards with harmonized metrics and a modular structure.
FACIS’s goal is to create transparent agreements that ensure quality, security, and legal certainty across provider and country boundaries within the EU.
At our Berlin event, we will:
showcase project results including the first common European framework for multi-provider SLA management and next steps,
highlight Europe’s role as a leader in secure digital ecosystems,
connect industry, research, and regulators shaping the future of SLA governance.
Details:
- Date: 24.11.2025
- Time: 09:30 a.m. – 04:00 p.m.
- Location: Alte Münze, Berlin, Germany
AGENDA
9:30 – 10:00 AM | Registration
10:00 – 10:15 AM | Opening & Welcome
10:15 – 11:15 AM | Political Panel Discussion and Presentations
- Impulse Keynote for the subsequent panel
- Political Panel discussion
11:15 – 12:00 PM | Business Impulses
12:00 – 01:00 PM | Lunch Break
01:00 – 01:15 PM | Introduction to the FACIS Work Package Results
01:15 – 02:00 PM | SLA Governance Framework: The Playbook
- Detailed presentation of the SLA Governance Framework
- Problem definition and solution approaches, methodology and analytical approaches
- Results and insights
02:00 – 02:45 PM | Taxonomy
- Detailed presentation of the taxonomy
- Connection to the results from SLA Playbook
- Further insights and recommendations
02:45 – 03:30 PM | Panel Discussion on the Project Results
03:30 – 04:00 PM | Official Closing and Informal Networking