The workshop will focus on developing mechanisms and structures for multi-provider SLAs, suitable for federated infrastructure and business services. Insights from service providers will be gathered to ensure their perspectives are integrated into the broader SLA Governance Framework developed in the FACIS project. The following topics will be discussed:
- Joint SLA Governance for Legal Considerations
In a federated environment where multiple service providers collaborate, complex legal requirements must be managed. The goal is to establish a Governance Framework that addresses these challenges. Discussions will focus on how SLAs can be legally harmonized and effectively structured to enable fair and transparent agreements between all involved parties.
- SLA Taxonomies, Operational Dependencies, and Monitoring
In addition to legal considerations, operational implementation will be addressed. The workshop participants will define SLA taxonomies that facilitate clear categorization and structuring of key performance indicators. Operational dependencies between providers will be examined, and strategies for monitoring service provision across multiple partners will be developed. The objective is to ensure transparent and reliable SLA monitoring, benefiting both providers and users.
The expected outcome is a common basis with service providers for uniform and effective management of SLAs that take into account both legal and operational requirements.
Agenda
| 10:00 - 10:30 | Objectives / Setting the scene |
|---|---|
| 10:30 - 11:15 | Pitches by Attendees |
| 11:15 - 12:00 | Discussion of Draft Paper „SLA Governance: Development of cooperative Service Level Agreements using a Governance Framework for Infrastructure and Service Providers” |
| 12:00 - 13:00 | Coffee Break |
| 13:00 - 14:30 | Discussion: Technical, Customer-focused & Legal Perspectives on SLA Management
|
| 14:30 - 15:00 | Coffee Break |
| 15:00 - 15:45 | Presentation of Results |
| 15:45 - 16:00 | Next Steps |
Practical information:
- Date & Time: March, 5, 2025: 10:00am – 04:00 pm
- Location: eco – Association of the Internet Industry, Lichtstraße 43h,
Cologne, Germany - Format: In-person, with breakout sessions
- Limited Seats: Early registration is recommended
Registration:
To express interest in participating, send an email to info@facis.eu . Upon registration additional details will be provided.
Benefits of Participation
This presents a valuable opportunity to share expertise and define requirements for the future of joint SLA provisioning. Active participation in this collaborative effort will contribute to the development of a unified roadmap for SLA management in distributed and federated ecosystems. Additionally, key deliverables—including the SLA Governance Framework, SLA Sample Contracts, and automated SLA contracting—will be designed to align closely with participants internal objectives, ensuring mutual benefit.
Follow-up Activities
A digital workshop will be conducted following the in-person session in Cologne, allowing a wider audience to engage with the workshop outcomes.